GDPR/Privacy Policy

Moncharm Limited Privacy Policy

This Policy applies between you, the user of this website and Moncharm Limited the owner and provider of this website. This Policy applies to our use of your data collected by us.

Policy Scope

This Policy applies only to the actions of Moncharm Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data

Without limitation, any of the following Data may be collected by this Website from time to time:

  • Name and address
  • Phone number and e-mail address
  • Interests
  • Details about the services that you specifically requested
  • IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)

Any personal Data you submit will be retained by Moncharm Limited for 6 years, or until your policy with us has ended, unless we are obliged or permitted by law to do so.

All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) 2018. For more details on security see the security section.

Information that Moncharm Limited collect may be used in the following ways but in accordance to applicable laws:

 

  • We may use your personal information to provide you with services offered by Moncharm Limited.
  • We may use your personal information for auditing and quality control purposes; allowing us to improve Moncharm Limited’s future products and services.
  • When you communicate with Moncharm Limited, we may keep this communication to improve our services alongside allowing us to respond to your enquiries and requests.

Consent

By agreeing to our privacy policy through the act of submitting your details, you are giving consent for Moncharm Limited to contact you via post, email and telephone to promote there products and services as per of privacy policy in the context of our processing it will only be for marketing purposes.

If you consent to our privacy policy, Moncharm Limited will share your data with Mailchimp. Mailchimp is an online marketing platform operated by The Rocket Science Group LLC. Their company headquarters resides in the State of Georgia in the United States. All data passed to Mailchimp will be further assessed, analysed and grouped influencing any and all further marketing we do with Mailchimp.

You can at any time contact us to amend the mode of communication

Where we may pass your details to other organisation(s) we will do so by giving you the opportunity to consent for us to pass you details.

You can of course withdraw your consent at any time by clicking the unsubscribe button at the footer of our emails, or emailing us as info@moncharm.co.uk.

Data collected of subjects under 18 (Minors)

Our company intentionally uses measures to avoid any such marketing to those under the age of 18 years. Any data collected from those which we suspect are under the age of 18 will be removed from our database at the time in which we are made aware of the age of persons in question.

Data security

Data security is of great importance to Moncharm Limited and to protect your Data we have put in place suitable, realistic, electronic and managerial procedures to safeguard and secure Data collected via this Website. Therefore, we do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of the data that you choose to send us electronically and sending such information is entirely at your own risk.

Data retention policy

We understand that your data is important. We only retain your data for as long as necessary, which is a maximum of 6 years.

The GDPR provides the following rights for individuals:

1. Right to be informed

You have the right to be informed about how we use the information you have provide us with. This is covered within this Privacy Policy and is available to request.

2. Right of access

You have the right to access all personal data that we hold about you. To access such information, we request that you provide us with a Subject Access Request.

3. Right to rectification

You are entitled to have personal data rectified if it is inaccurate or incomplete. We will respond within one month.

4. Right to erasure

You have the right to erasure in certain circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  • When you withdraw consent
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing
  • Your personal data must be erased in order to comply with a legal obligation
  • We may refuse to comply with a request for erasure in rare circumstances such as in the event ofexercise or defence of legal claims.

5. Right to restrict processing

You have the right to block or suppress processing of your personal data. When processing is restricted, we are permitted to store your personal data but not further process it. We will retain just enough information about you to enable that the restriction, as directed by you, is respected in the future.

6. Right to data portability

You have the right to request the movement, copy or transfer of your personal data easily from us to you or your requested destination, in a safe and secure manner.

7. Right to object

Processing based on legitimate interests or direct marketing.

8. Right to complain

You have the right to complain to us if you feel your data has been processed incorrectly, been misused or we have not met your data processing expectations. How to complain? Please email us at info@moncharm.co.uk.

Moncharm Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.

Any Data used by such parties is used only to the extent required by them to perform the services that Moncharm Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with (new GDPR regulations).

This Website may, from time to time, provide links to other websites. Moncharm Limited has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

Changes to this policy

Moncharm Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

How to contact us regarding this policy

You can contact us via our web site contact us page, or via telephone or via post at our address. Or you can use the details shown below:

  • Telephone Number – 0207 959 2261
  • Email Address – info@moncharm.co.uk